Intelligence that runs your operations

The infrastructure for enterprises to build and orchestrate their AI workforce that handles complex work at scale, powers insight, and constantly improves.

Workflow builder

Build AI workers for complexity and scale

AI workers are autonomous agents built to your unique ways of working —
handling conversation, reasoning, and execution across systems.

Agentic reasoning for dynamic decisions and conversations
01
Deterministic logic for precise execution that follows business rules
02
Native tool use to take action across any system, channel, or API
03
Common use cases our customers deploy

Inbound Sales

From following up with & qualifying leads to running negotiations and autonomously generating revenue over phone and email.

70% reduction in cost per lead
10% margin increase

Customer Service

Over web chat , phone, or other channels, providing 24/7 access to updates and inquiries with ticket creation and follow-up.

100% response rate; 0min FRT
50%+ autonomously handled

Recruiting & Staffing

Handling candidate screening and shift confirmation to ensure proper staffing and accurate resource planning.

20% more candidates captured
60% shift confirmation increase

Appointment scheduling

Via conversation or through booking sites, our AI workers handle scheduling and rescheduling autonomously.

1000x faster scheduling
25% of the cost

Payment collections

Following up on unpaid invoices with intelligent escalations, phone-tree navigation, and document verification.

119x ROI on cash collected vs cost to collect

governance & evaluations

Continuously test and improve performance

With full visibility across your digital team, we audit technical and behavioral performance and proactively improve operating procedures over time.

Proven results

Built for the real world

Our focus is on automating complex work for enterprises. We’ve been battle-tested in high-stakes environments full of exceptions and real consequences when things go wrong. We've taken AI out of the lab and into the field.

DHL

Scaling globally across regions and business units

Circle Logistics

Boosting performance while reducing manual overhead

Samsara

Handling critical flows with full autonomy

Accelerating speed to value and unlocking untapped potential

Lance Malesh

CEO & President
MODE Global

Memory & entity mapping

Fuel decision intelligence with rich context

Agents are essential sources of data - capturing previous conversations as memory, mapping real-time data mapped to relevant entities, and classifying outcomes that impact success.

The new operating model

Proactive,
autonomous operations

One intelligent system, powered by an AI workforce that delivers measurable outcomes.

AI workers execute autonomously
01

This is automation that takes action, driving increased performance, reduced risk, and new channels for growth.

Every interaction builds intelligence
02

Real-time data capture builds context that is leveraged for constant improvement and excellent customer experiences.

Intelligence guides strategic action
03

Custom interfaces fit to your ways of working surface insight and enable collaboration with your AI team.

Reliable infrastructure

Designed for scale

We build for enterprise, meaning our infrastructure works reliably at scale and the work of your AI workforce is observable & explainable.

Observable

Full visibility into behavioral and technical performance across the entire workforce.

Explainable

Not a black box - every decision and action taken by an AI worker can be audited in detail.

Scalable

Guaranteed uptime with smart fallbacks and seamless scaling on a cloud and model agnostic stack.
successful deployments

Optimized for impact

Our forward deployed engineers become embedded partners, singularly focused on your success. They are world-class builders deployed to uncover the highest potential automations and bring your AI transformation to life.

Speed

Implementations in weeks not years - FDEs go on-site to accelerate impact and ROI.

Optimization

Expertise in AI automation unlocks untapped potential for fully optimized processes.

Adoption

Ensuring leadership, technology, and operations teams get the value they need.

Intelligence that runs your operations