Keep passengers & cargo moving
HappyRobot reduces delays, provides customer and crew support during disruptions and increases cargo and ancillary sales.
From scheduling to turnaround
A few high-impact starting points
Improve
on-time performance
Improve
on-time performance
Confirm crew coverage & backfill
Confirm shifts, fill gaps, and reassign crews fast after sick calls, no-shows, and missed connections.
Keep turnaround on time
Chase fuel, load, boarding and pushback readiness, and alert Ops Control when any step slips.
Clear line maintenance release
Pull MRO status, chase sign-off, and escalate unresolved issues.
Resolve
passenger requests end to end
Resolve
passenger requests end to end
Modify bookings and sell upgrades
Change flights, pick seats and add paid upgrades in one conversation.
Resolve routine inquiries
Handle check-in, flight status, visa and baggage allowance queries.
Manage bag claims
Open claims, check status with baggage teams, update passengers and coordinate delivery.
Handle IROPs without queueing
Rebook disrupted passengers and offer eligible care options.
Issue refunds and vouchers
Check policy, confirm eligibility, flag fraud and route only edge cases.
Prevent and
mitigate disruptions
Taking off on time requires crew, gate/ramp, and maintenance to move in sync. A 15-minute slip due to a maintenance snag or a bag offload can ripple into missed connections, crew timeouts, and knock-on delays across the network.
Our orchestration layer spots, chases and escalates missing confirmations before they cascade. When a crew member drops, our agent finds a replacement and informs the gate when the substitute will arrive so the gate can time boarding.
Sell cargo with
fewer manual follow-ups
Sell cargo with
fewer manual follow-ups
Handle flight inquiries
Look up routes, schedules and capacity for the lane.
Quote and book shipments
Price the lane, send a quote, and book, amend or cancel the shipment in one thread.
Answer shipper questions
Handle queries on policy, station capability, and dangerous goods.
Track shipments with proactive updates
Pull the latest status, share updates, and keep follow-ups off your team.
Designed for enterprise
Observable
Define and measure success with enterprise-grade observability and version control.
Explainable
Not a black box – AI auditor ensures tasks are completed as intended & proposes improvements.
Secure
No data sharing. SOC 2 and GDPR compliant with safe staging environments and robust guardrails.
Scalable
Guaranteed uptime with smart fallbacks, seamless scaling, and model-agnostic technology.
Where do you want to start?
We build custom workflows to match your use cases and operational requirements.